Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at (507) 625-7624, extension 6 – or send an email to orders@riverstreampublishing.net.
To what address should I mail purchase orders?
All mail for RiverStream Publishing should be sent to: P.O. Box 364, Mankato, MN 56002. Purchase orders should be marked to the attention of the order department.
Who should I notify in case of an address change?
In the event of an address change, please email us at info@riverstreampublishing.net or call (507) 625-7624, extension 6.
Can I have a list of all your titles with their associated ISBN numbers?
Visit our download page to download ISBN numbers, titles, and prices. This page also contains our most recent catalog and resource materials.
Can I be included on your mailing list to receive printed catalogs?
Absolutely! To automatically receive free printed catalogs, fill out our catalog request form.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Regretfully, we do not accept unsolicited manuscripts.
To whom should I direct questions concerning copyrights?
You can email us at info@riverstreampublishing.net or call us at (507) 625-7624, extension 6.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to info@riverstreampublishing.net or call us at (507) 625-7624, extension 6 and you will be routed to our editorial department.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for prompt and courteous credit or a full refund. We ask only that returned products be in salable condition. Before any return, please call us at (507) 625-7624, extension 6, or send an email to info@riverstreampublishing.net. All returns must be pre-approved to be accepted for credit.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you, with a minimum order of $50. All other customers must prepay by check or pay by Credit Card. We accept Visa or MasterCard.
Will you ship orders to customers outside of the United States?
Yes, it is possible for us to ship books outside of the United States. For more information, please contact our Sales Manager at info@riverstreampublishing.net.
How can I unsubscribe from your Mailing List?
Please send an email to our customer service department at info@riverstreampublishing.net requesting that we unsubscribe you from our mailing list.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
An ISBN can usually be located on the back cover of a book above the barcode. It looks like this (circled in red):
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information):
NB: A book’s ISBN can also be determined by visiting the respective product page on this website.
Do schools and libraries receive discounts?
Our stated prices already reflect the discounts for schools and libraries.
Is your product data available for download?
Yes! You will find our data available as catalogs or as an excel download on our downloads page downloads page.
Do you have a printable order form that I can complete offline?
Yes! You will find a printable order form on our downloads page.
How can I get a coupon code?
To obtain a coupon code, please contact our customer service department at (507) 625-7624, extension 6, or send an email to info@riverstreampublishing.net. All first-time customers are eligible to receive a coupon code equivalent to a 15% discount on their supporting order.